SYLLABUS

Course Name: Intro to Human Resources Management

Course Number: MGMT1013

Instructor: R. Schaa

Phone: (870) 248-4000, ext. 4137

Email: ruths@blackrivertech.org

Office Hours: Posted on my office door (AC-109)

Website: http://faculty.blackrivertech.org/rschaa

Course Description: This course is designed to be an interactive workshop that focuses on developing specific knowledge of managing the human resources at work. Students will be introduced to the Americans with Disabilities Act, Equal Employment, Fair Labor Standards Act, training skills for supervisors, effective hiring practices, managing conflict at work, and supervising difficult employees. (48 clock hours)

Method of Evaluation:

Attendance 50%

Quizzes, Assignments, Participation, & Teamwork 25%

Tests 25%

Make-up Exams and Late Assignments: Students will be allowed to make up one exam during the semester. Make-up exams will be given the last day of regular classes. The make-up exam may not be the same format as the original exam. Any student who misses an exam should contact the instructor immediately following their return to school. Students will not be able take a make-up exam if the instructor is not contacted immediately after missing the exam. Students will not be allowed to retake an exam for any reason. Any assignment turned in late will be assessed a 10% penalty if turned in by the following class. If the assignment is not turned in by the following class time the student will be given a 0 for that assignment. The assignment is termed "late" if the assignment is not handed in when the instructor calls for them.

Grading Scale:

90 -100 = A

80 - 89 = B

70 - 79 = C

60 - 69 = D

0 - 59 = F

COURSE OBJECTIVES

·To acquire or enhance awareness of the validity of human resources issues in the workplace;

·To engage in thoughtful and open-minded discussion of fair and equitable hiring practices;

·To improve individual presentation/training skills;

·To discuss best practices of hiring new employees;

·To identify ways of dealing with conflict;

·To identify ways of dealing with difficult employees

COURSE OUTLINE

Module 1: ADA: What Supervisors Need to Know. Eight hours of instruction.

Text: ADA: What Supervisors Need to Know.

Approximate cost: $15.

Topics: Pre-Test

1. Identifying a Disability

2. Prohibited Discrimination

3. Essential Functions

4. Reasonable Accommodation

5. Undue Hardship

6. Preemployment Inquiries

7. Medical Examinations

8. Qualification Standards & Selection Criteria

9. Drugs & Alcohol

10. Filing Charges & Available Remedies

Post-Test

Module 2: EEO, FLSA, & Sexual Harassment. Eight hours of instruction.

Text: To Be Announced

Topics: To Be Announced

Module 3: Training Skills for Supervisors. Eight hours of instruction.

Text: Training Skills for Supervisors. Lucas, R.W. McGraw-Hill, 1994. Approximate cost: $15.

Topics: Pre-Test

2. What is Training?

3. Understanding How Adults Learn

4. Developing Training Skills

5. The Training Process Model

6. One-on-One Training

7. Group Presentation Skills

8. Using Training Aids

9. Professional Development

Post-Test

Module 4: Hiring the Best. Eight hours of instruction.

Text: Hiring the Best. McGill, A.M. McGraw-Hill, 1994. Approximate cost: $15.

Topics: Pre-Test

10. The Interview

11. Job Assessment

12. Legal Notes

13. Interview Formats

14. Questions, Questions

15. Conducting the Interview

16. Rating and Ranking

Post-Test

Module 5: Managing Conflict at Work. Eight hours of instruction.

Text: Managing Conflict at work. Murphy, J. McGraw-Hill, 1994. Approximate cost: $15.

Topics: Pre-Test

17. Conflict - A Part of Life

18. Conflict - Positive and Negative

19. Communication & Conflict

20. What Causes Conflict?

21. Resolving Conflict

22. Deal with Conflict Assertively

Post-Test

Module 6: Supervising the Difficult Employee. Eight hours of instruction.

Text: Supervising the Difficult Employee. McGill, A.M. McGraw-Hill, 1994. Approximate cost: $15.

Topics: Pre-Test

23. The Difficult Situation

24. A Five-Step Correction Plan

25. Determining the Facts

26. Taking Progressive Action

27. Writing Concise Documentation

28. Getting Commitment

29. Common Employee Problems

30. The Disciplinary Interview & Follow-up

Post-Test