Course Name: Intro to Leadership & Communication
Course Number:
MGMT 1003
Course Credit:
3 credit hours
Instructor: R. Schaa
Office Hours: As posted on my office door (AC109)
Phone: (870) 248-4000, ext. 4137. You may leave a voice mail if I am not in my office.
Email: ruths@blackrivertech.org
Website: http://faculty.blackrivertech.org.rschaa
Course Description: This course is designed to be an interactive workshop that focuses on developing individual leadership and communication skills. Students will be introduced to business communication skills, effective listening skills, goal management, supervisory skills, participative leadership, and positive attitudes at work.
Course Objectives: Upon completion of the course the student should be able to:
·acquire or enhance awareness of the validity of soft skills training.
·engage in thoughtful and open-minded discussion of effective leadership and communication skills.
· improve individual awareness of the importance of listening skills.
·demonstrate an understanding of goal management for productivity and success.
·identify the key aspects of, and problems associated with,
becoming a new supervisor.
·develop and understanding of the power of maintaining a
positive attitude at work. Method of Evaluation:
Course Requirements:
Attendance: Students are
expected to attend class regularly and to be punctual in order to complete
satisfactorily this course. If a student
is absent, the student is responsible for contacting the instructor on the
first day back to make up work missed.
Excessive absenteeism may result in loss of credit for the course. Excessive is defined as two times the number
of times the class meets per week.
Attendance is 50% of the course
grade.
Homework Assignment and Measures of Assessments:
1.
Students should read each chapter before the
lecture and/or discussion. Each student will participate in class discussions
with relevant information and by questioning the theory of leadership and
communication. Students will be assessed by their participation and their
questions. Class participation, teamwork, and quizzes is worth 25% of the
course grade.
2. Students will orally present reading assignments. Students will critically analyze the management situation and offer appropriate suggestions for improvement. This is part of the class participation grade worth 25% of the course grade.
3. The exams may consist of true/false, multiple choice, short answer, or essay questions.
Tests are 25% of the course grade.
Class Participation and Behavior: Class participation is a vital part of the learning environment. Therefore, each student is expected to participate in classroom discussions, answer questions, and offer input. Students are expected to behave in a professional manner while in class. In accordance with college policy, food and beverages are not permitted in the classroom.
Exams and Make-ups: The exams may consist of true/false, multiple choice, short answer, or essay questions. The instructor reserves the right to deviate from the described test format. Test results and scores will only be distributed in class after the tests have been graded; usually, this is the next scheduled class period. Mid-term grades and final grades are mailed out by the registrar's office; do not call the college or the instructor for your grades.
Students will not be allowed to retake an exam for any reason.
If a student misses a scheduled exam, the student and instructor will schedule the make-up exam date. Only one missed exam will be permitted per semester per subject, unless extenuating circumstances prevail.
Late Assignments: Any assignment turned in late will be assessed a 10% penalty if turned in by the following class. If the assignment is not turned by the following class time, the student will be given a 0 for that assignment. The assignment is termed “late” if the assignment is not handed in when the instructor calls for them.
STUDENT ASSESSMENT:
Attendance
50%
Quizzes,
Assignments, Participation, & Teamwork 25%
Tests 25%
Grading Scale: 90-100 A
80-89 B
70-79 C
60-69 D
Below 60 F
Academic Dishonesty Policy: Cheating will not
be tolerated. The first offense will
result in an "F" for that grade and the second offense may result in
dismissal from the course.
Black River Technical College
seeks to be in compliance with both the spirit and the letter of the law as
stated in Section 504 of the Rehabilitation Act, as amended, and the Americans
with Disabilities Act.
Students seeking ADA accommodations
must contact Mr. Jim Ulmer, Director of Disability Support Services, P. O. Box
468, Pocahontas, AR 72455. Phone 870-248-4000 X4011 or Fax 870-248-4100 or jamessu@blackrivertech.org. Contact must be made two weeks prior to
beginning date of each enrollment period.
Module 1: Effective Communication Skills. Eight hours of instruction.
Text: Effective Interpersonal
Relationships. Lucas, R.W. McGraw-Hill, 1994.
Topics: Pre-Test
1.
Building Interpersonal Relationships through
Trust
2. Communicating for Effectiveness
3. Verbal Communication Skills
4. The Role of Nonverbal Communication
5. Better Relationship through Listening
6. Personal Management Style and Relationships
7. Conflict in Interpersonal Relationships
8. Change in the Workplace
Post-Test
Module 2: Effective Listening Skills. Eight hours of instruction.
Text: Effective
Listening Skills. Kratz, D.M.& Kratz, A.R. McGraw-Hill, 1995.
Topics: Pre-Test
1. The Basics of Listening
2. Giving & Getting Feedback
3. Noise Pollution
4. Listening to Learn
5. Listening to Decide
6. Listening to Enable
Post-Test
Module 3: Goal Management. Eight hours of instruction.
Text: Goal Management at Work. Hilgerman, R.H. McGraw-Hill, 1994.
Outline: Pre-Test
1. What is Goal Management?
2. Time Wasters & Stress
3. What are Your Goals?
4. Managing Goals Toward Success
5. Planning Your Goals
6.
Measuring New Habits
7. Boosting Your Goal-Management Skills
Post-Test
Module 4: The New Supervisor. Eight hours of instruction.
Text: The
New Supervisor: Skills for Success . Tepper, B.B. McGraw-Hill, 1994.
Topics: Pre-Test
1. The Role of the New Supervisor
2. Leadership & Decision Making
3. Managing Change & Managing Time
4. Communicating Effectively
5. Making Meetings Productive
6. Praise, Criticism, & Conflict
7. Delegating, Training & Team Building
Post-Test
Module 5: The Participative Leader. Eight hours of instruction.
Text: The Participative Leader . Zoglio, S.W. McGraw-Hill, 1994.
Topics: Pre-Test
1. Changes in the Workplace
2. Success with Participation
3. Managing the Shift to Participation
4. Inspiring Employee Commitment
5. Involve Employees to Motivate Them
6. Employee Empowerment
7. Facilitating Teamwork
Post-Test
Module 6: Positive Attitudes at Work. Eight hours of instruction.
Text: Positive Attitudes at Work . Ferrett, S.K. McGraw-Hill, 1994.
Topics: Pre-Test
1. Attitude: The Key to Success
2. Types of Work Attitudes
3. Dealing with Negative Attitudes
4. Barriers to Positive Work Attitudes
5. Creating Positive Work Attitudes
6. A Supportive Work Climate
7. Maintaining Your Positive Attitude
Post-Test
***This syllabus is tentative and is subject to change, if necessary.