Course Name:
Principles of Supervision
Course
Number: MGMT 2613
Course Credit: 3
credit hours
Instructor: R. Schaa
Office Hours: As posted on my office door (AC109)
Phone: (870)
248-4000, ext. 4137. You may leave a
voice mail if I am not in my office.
Email: ruths@blackrivertech.org
Website: http://faculty.blackrivertech.org/rschaa
Textbook:
Supervision: Diversity and Teams in the
Workplace, tenth edition, by W. Richard Plunkett. Prentice Hall.
Course
Description:
Covers the responsibilities of the
first line supervisor. Describes the
four functions of the supervisor and the requisite skills. Includes discussions about planning and
decision making, job interviewing as the applicant and as the employer,
employee grievance resolution, employee training, the appraisal system, and
discipline.
Course
Objectives: Upon
completion of the course the student should be able to:
1. Define
key terms.
2. List
and define the three management skills every supervisor must possess and apply.
3. List the
three groups to whom the supervisor is responsible and what responsibilities
exist toward each group.
4. Explain
the concepts of effectiveness and efficiency as they apply to a supervisor's
performance.
5. Explain how
managers can avoid personal obsolescence and list the six steps involved in
preparing for advancement.
6. List
the five steps involved in planning a career.
7. Explain
the importance of a personal code of ethics.
8. List
and define the four essential elements of any formal organization.
9. List
and explain the four steps involved in delegating.
10. Identify
the four major functions performed by all managers.
11. Explain
the value to supervisors of a daily planner and a time log.
12. List
and explain the five steps in the planning process.
13. List
and define the six principles of organizing.
14. List
and explain the five steps in the organizing process.
15. List
and explain the specific activities that are part of directing.
16. List
and explain the five essential steps in the control process.
17. List
and describe the three kinds of controls used by managers.
18. List
the four major goals of communication.
19. List
the basic components in the communication process.
20. List
and explain the barriers of the communication process.
21. Explain
four ways of improving your listening skills.
22. Explain
how people form their attitudes.
23. List
and explain the four basic steps you take to change a person's attitude.
24. List
and explain six techniques to change people's attitudes.
25. List
six causes of stress on the job and how to cope with stress.
26. List
five common needs that humans share.
27. List
Herzberg's motivational factors.
28. Describe the
contingency theory of motivation, the expectancy theory of motivation, the
reinforcement theory of motivation, and the equity theory of motivation.
29. Discuss
the concepts of quality and productivity and how supervisor can promote
improvements.
30. List and
briefly explain the six purposes of human relations and relate the human
relations roles to supervisors, subordinates, peers, and upper management.
31. List
and explain the forces that shape a group's personality.
32. Describe the
duties of a meeting's chairperson and group's members before, during and after a
group problem-solving session.
33. Describe
how group behavior can be affected by internal group competition.
34. List
the eleven principles of leadership.
35. List
and explain the four management styles.
36. Describe
the role of the supervisor in the employees’ selection process.
37. Describe
four selection devices.
38. Describe what
a supervisor should do to prepare for a selection interview; describe the
pitfalls of the selection process and how to overcome them.
39. List
the goals of an orientation program and an induction program.
40. List three
advantages that a supervisor receives from training a subordinate and three
advantages that a trainee receives from training.
41. List the
three requirements that a trainer must satisfy in order to train and the five
requirements a trainee must satisfy in order to learn.
42. List and
describe the seven principles that govern training, the four parts of the
training cycle, and the five pitfalls in training.
43. List
six major purposes for appraising your subordinates.
44. List
three types of appraisal methods and five pitfalls in the appraisal process.
45. Differentiate
between positive discipline and negative discipline.
46. List
and explain four principles of discipline.
47. List
and explain four pitfalls that can affect a supervisor's efforts at discipline.
48. Explain
what it means to be fair when you discipline your subordinates.
49. List
five steps for handling complaints.
50. Outline
a typical grievance procedure.
Course
Requirements:
Attendance: Students are expected to attend class
regularly and to be punctual in order to complete satisfactorily this
course. If a student is absent, the
student is responsible for contacting the instructor on the first day back to make
up work missed. Excessive
absenteeism may result in loss of credit for the course. Excessive is defined as two times the number
of times the class meets per week.
To
encourage class attendance, pop quizzes may be given. Pop quizzes may not be made up.
Homework Assignment and
Measures of Assessments:
1.
Students should read each chapter before the
lecture and/or discussion. Each student will participate in class discussions
with relevant information and by questioning the theory of supervision and
management. Students will be assessed by their participation and their
questions. Class participation is worth 50 points.
2. Students will develop
and maintain a well-organized notebook with the written questions and answers to the assigned “Questions for Class Discussions”,
terms, handouts, and lecture notes. This notebook will serve as an individual
student assessment of personal learning in the course. Students are encouraged
to think in a critical manner while answering the questions and case scenarios.
The instructor will collect the notebooks for review on the last scheduled
class meeting; the notebook review will serve the instructor as an assessment
of the student’s learning. A
well-maintained and presented notebook will be worth at maximum 100 points.
3. Students will orally
present an out-of-class reading assignment.
Students will critically analyze the management situation and offer
appropriate suggestions for improvement. Students will type a synopsis of the
assigned reading using MLA format. This
is worth 100 points.
spelling errors -10
points
repeated spelling error -3
grammatical error -3
format error -5
punctuation errors -1
not relevant to course -10
plagiarism -30
1.
Students will research a "supervisory"
topic and write report in the MLA format .
The topic must be current.
Reports must be typed and will be graded for content, completeness,
grammar, spelling, and format. The
contents will include an analysis of whether this topic is being implemented in
the student's place of employment and how it can be implemented. Be specific in this analysis. This assignment
is worth 100 points.
spelling errors -10
points
repeated spelling error -3
grammatical error -3
format error -5
punctuation errors -1
not relevant to course -10
plagiarism -30
2.
The exams may consist of true/false, multiple
choice, short answer, or essay questions.
Each exam is worth 100 points each.
Class Participation and Behavior: Class participation is a vital part of the
learning environment. Therefore, each student
is expected to participate in classroom discussions, answer questions, and
offer input. Students are expected to behave in a
professional manner while in class. In
accordance with college policy, food and beverages are not permitted in the
classroom.
Exams and Make-ups: The exams may consist of true/false, multiple
choice, short answer, or essay questions.
The instructor reserves the right
to deviate from the described test format.
Test results and scores will only be distributed in class after the
tests have been graded; usually, this is the next scheduled class period.
Students should maintain a log of their test scores and any other grades. Do not call the college or the instructor
for your grades.
Students will
not be allowed to retake an exam for any reason.
If a student
misses a scheduled exam, the student and instructor will schedule the make-up
exam date. Only one missed exam will be
permitted per semester per subject, unless extenuating circumstances prevail.
Late Assignments: Any assignment turned in late
will be assessed a 10% penalty if turned in by the following class. If the assignment is not turned by the
following class time, the student will be given a 0 for that
assignment. The assignment is termed
“late” if the assignment is not handed in when the instructor calls for them.
STUDENT ASSESSMENT:
Assessment Points:
100 points each exam
50 points each collected
and graded assignments
50 points class
participation
5 points each pop quiz
100 points notebook
100 points synopsis and
presentation
Grading Scale: 93-100 A
83-92 B
70-82 C
60-69 D
Below 60 F
Academic Dishonesty Policy: Cheating will not be tolerated. The first offense will result in an
"F" for that grade and the second offense may result in dismissal
from the course.
Black River Technical College seeks to be in
compliance with both the spirit and the letter of the law as stated in Section
504 of the Rehabilitation Act, as amended, and the Americans with Disabilities
Act.
Students seeking ADA accommodations must contact
Mr. Jim Ulmer, Director of Disability Support Services, P. O. Box 468,
Pocahontas, AR 72455. Phone 870-248-4000 X4011 or Fax 870-248-4100 or jamessu@blackrivertech.org.
Contact must be made two weeks prior to beginning date of each
enrollment period.
Chapter Topic
1 The
Supervisor’s Special Role
2 You
and Your Future
11 Selection
and Orientation
Unit Test
3 Management
Concepts
4 Management
Functions
15 Complaints,
Grievances, and the Union
Unit Test
6 Managing
Change and Stress
12 Training
13 The
Appraisal Process
Unit Test
7 Human
Motivation
8 Building
Relationships with Individuals
9 Supervising
Groups
Unit Test
***This syllabus is tentative and is
subject to change, if necessary.